Return & Refund Policy
Return and Exchange Policy for SWEE Innerwear
At SWEE, we take pride in delivering high-quality innerwear with thorough quality checks at every stage of production and packaging. To ensure complete transparency, here’s our Return and Exchange Policy:
1. General Policy
We do not accept returns or exchanges for any products unless they meet the specific criteria outlined below.
Due to hygiene and safety standards, innerwear is not eligible for returns or exchanges unless the product is proven to be defective or damaged during delivery.
2. Criteria for Return/Exchange
A return or exchange request will only be considered under the following conditions:
Damaged Product:
The product is damaged upon delivery.
You must provide a clear, unedited video showing the product in its original packaging and the damage before unsealing.
Incorrect Product Delivered:
If you receive a product that does not match your order (e.g., wrong size, color, or design).
A video proof showing the incorrect product and the original packaging is mandatory.
3. Conditions to Initiate Return/Exchange
The issue must be reported to our customer care team within 48 hours of receiving the product.
The product must be unused, unworn, unwashed, and in its original packaging with all tags intact.
Video evidence is mandatory to verify claims of damage or incorrect delivery. Without video proof, the return or exchange request will not be entertained.
4. Non-Eligibility for Returns/Exchanges
Hygiene Concerns: Innerwear cannot be returned or exchanged once used, irrespective of size or fit issues.
Change of Mind: Requests for returns or exchanges based on personal preferences, such as color or style, will not be accepted.
Incorrect Size Selection by Customer: We provide detailed size guides to assist you in making the right choice. Size-related exchanges are not entertained.
5. Our Commitment
At SWEE, we ensure every product undergoes multiple quality checks before dispatch.
With over 100,000 successful deliveries, we have built a reputation for excellence with zero delivery defects.
6. Return/Exchange Process
If your request qualifies under the criteria mentioned above:
Contact our customer care team at [insert email/phone].
Share the order number, product details, and the required video proof.
Our team will evaluate your request within 3-5 business days and provide you with the next steps.
7. Refund Policy
If a return request is approved, refunds will be processed to the original payment method within 7-10 business days after receiving the product at our facility.
8. Disclaimer
SWEE reserves the right to deny any return/exchange request if it does not meet our policy criteria.
Misuse of the policy, such as sharing edited or false evidence, will lead to the request being permanently denied and potential account suspension.
At SWEE, we take pride in delivering high-quality innerwear with thorough quality checks at every stage of production and packaging. To ensure complete transparency, here’s our Return and Exchange Policy:
1. General Policy
We do not accept returns or exchanges for any products unless they meet the specific criteria outlined below.
Due to hygiene and safety standards, innerwear is not eligible for returns or exchanges unless the product is proven to be defective or damaged during delivery.
2. Criteria for Return/Exchange
A return or exchange request will only be considered under the following conditions:
Damaged Product:
The product is damaged upon delivery.
You must provide a clear, unedited video showing the product in its original packaging and the damage before unsealing.
Incorrect Product Delivered:
If you receive a product that does not match your order (e.g., wrong size, color, or design).
A video proof showing the incorrect product and the original packaging is mandatory.
3. Conditions to Initiate Return/Exchange
The issue must be reported to our customer care team within 48 hours of receiving the product.
The product must be unused, unworn, unwashed, and in its original packaging with all tags intact.
Video evidence is mandatory to verify claims of damage or incorrect delivery. Without video proof, the return or exchange request will not be entertained.
4. Non-Eligibility for Returns/Exchanges
Hygiene Concerns: Innerwear cannot be returned or exchanged once used, irrespective of size or fit issues.
Change of Mind: Requests for returns or exchanges based on personal preferences, such as color or style, will not be accepted.
Incorrect Size Selection by Customer: We provide detailed size guides to assist you in making the right choice. Size-related exchanges are not entertained.
5. Our Commitment
At SWEE, we ensure every product undergoes multiple quality checks before dispatch.
With over 100,000 successful deliveries, we have built a reputation for excellence with zero delivery defects.
6. Return/Exchange Process
If your request qualifies under the criteria mentioned above:
Contact our customer care team at [insert email/phone].
Share the order number, product details, and the required video proof.
Our team will evaluate your request within 3-5 business days and provide you with the next steps.
7. Refund Policy
If a return request is approved, refunds will be processed to the original payment method within 7-10 business days after receiving the product at our facility.
8. Disclaimer
SWEE reserves the right to deny any return/exchange request if it does not meet our policy criteria.
Misuse of the policy, such as sharing edited or false evidence, will lead to the request being permanently denied and potential account suspension.